Refunds and Returns Policy
Effective Date: July 27, 2025
Business Name: Skill Synergy Expedition
Website: www.skillsyx.com
Contact Email: support@skillsyx.com
Business Address: Azad Nagar, Upper Gadi Garh, Jammu, Jammu And Kashmir

At Skill Synergy Expedition, we are committed to delivering high-quality digital products and providing a fair and transparent refund policy. Please review the information below to understand the process, terms, and conditions regarding refunds.

1. Nature of Products

Our products are digital in nature and delivered electronically via download. As such, they are considered non-returnable once accessed or downloaded.

2. Refund Eligibility

We offer refunds in the following limited circumstances:

• The product file is corrupted or does not open.

• You were charged more than once for the same purchase.

• You did not receive access to your product due to a system error.

• Unauthorized purchase or fraud (subject to verification).

Refunds will not be granted for:

• Change of mind after purchase.

• Incompatibility with your device or software (please check compatibility before purchase).

• Failure to read product descriptions.

3. How to Request a Refund

To initiate a refund request, please email us at support@skillsyx.com within 7 days of purchase. Include:

• Your full name

• Email address used during purchase

• Order number or receipt

• Reason for the refund request

• Supporting evidence (e.g., screenshots, error messages)

We aim to respond to all refund requests within 3 business days.

4. Review and Resolution Process

Once we receive your request, we will:

• Review your submission

• Determine if it meets our refund eligibility criteria

• Notify you of the outcome via email

Approved refunds will be processed via the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

5. Fees and Deductions

We do not charge processing fees for approved refunds. However, any non-refundable transaction fees charged by third-party payment gateways (e.g., Stripe, PayPal) may be deducted.

6. Product Access After Refund

Once a refund is issued, access to the digital product will be revoked. You must delete any copies of the product you may have downloaded.

7. Contact and Support

For questions related to this policy or your order, feel free to contact us:
Email: support@skillsyx.com
Address: Azad Nagar, Upper Gadi Garh, Jammu, Jammu And Kashmir

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing Skill Synergy Expedition.